The Sydney Metro Supplier Guide serves as a comprehensive resource designed to facilitate a seamless integration process for all suppliers partnering with Sydney Metro. This guide aims to provide suppliers with valuable insights and step-by-step instructions to effectively navigate the onboarding process. In this guide we will be covering the following:

The below diagram workflow serves as a step-by step of the onboarding process for Plant.

Rail Vehicle Workflow:

The below video serves as a guide on how to add your assets to your Aquipa account:

1. Go to the Plant module via the left hand side menu.

2. Select the "+ Add Plant" Icon in the top right of the page.

3. Complete the plant information form.

Further information regarding adding plant can be found the following help article: Add Plant.

The below video serves as a guide on how to add asset documentation to your plants profile:

1. Go to the Plant module via the left hand side menu.

2. Go to the assets plant profile.

3. Select the document icon on the right hand side menu.

4. Select the "+ Add New" button.

5. from the dropdown, select the document type that you wish to upload.

6. Complete the form, upload the document, and press submit.

Further information regarding plant documentation can be found in this help article: Plant Key Documents.

A plant client connection is established when a plant owner is required to connect their plant to a hiring client's schema. Hiring clients can have multiple schemas for the purpose of registration, plant pre mobilisation approval and ongoing compliance activity. A plant client connection enables information sharing and multi-stakeholder collaborative management of the plant.

Sydney Metro has a total of one schema available to suppliers:

Rolling Stock Requirements (Southwest): This schema is required for all plant that is deemed as a rail vehicle. A rail vehicle is defined as having rail wheels or rail guidance equipment.

The below video serves as a guide on how to connect your asset to a client, such as Sydney Metro:

1. Go to the Plant module via the left hand side menu.

2. Go to the assets plant profile.

3. Select the "Manage Client Connections" button.

4. Select Sydney Metro from the dropdown.

5. Select the Sydney Metro application.

6. Complete the Sydney Metro application.

7. Select the RSO who has requested for you connect your plant.

Further information regarding connecting your assets to clients can be found here: Apply To Connect Existing Plant to a Client.

Cases and Tasks can be created against Plant or Operators. If a case exists it means that an event has taken place that rules out the Plant or Operator from working until the case is resolved. If a task is raised then either a Plant or Operator competency requires further review.

The Aquipa Cases & Tasks modules allows you to view cases and tasks details and communicate with all stakeholders in the one platform to resolve the issue quickly and efficiently.

The Tasks & Cases modules are both located in the left hand side menu of Aquipa.

Referring to the open tab in Tasks module you can view all open tasks that have been raised. Upon opening a task a window will be opened from the right hand side of your screen, this tab will contain details regarding task. Using the comments section you can communicate with the client regarding the task. Once the task has been resolved you may select the "Approve and Close" button.

Referring to the open tab in Cases module you can view all open cases that have been raised. Similar to the tasks module, you can use the comments section to communicate with the client regarding the raised issue.

For further information on cases, please see this help article: Cases.