Locate Plant via Scanning QR Code:

Locate Plant via Manual Look Up:

Open the left-hand menu by selecting the icon with the three horizontal lines
Select the “Plant” module to view plant
Select the “All Plant” tab to view all plant
Using the following features, you can locate your plant in the plant table:
- Quick Search: Tap and type in the search bar with an identifier to find plant that match your criteria
- Filters: Select "Show all filters button" to reveal all filter options and select and apply a filter to limit your plant table to only plant that match your criteria
Select the arrow next to the plant to reveal plant options.

If you experience issues when scanning a plant barcode and no information appears, follow these steps to troubleshoot the problem:

Is the user registered in the system?

Ensure the user has an active account in the system. If they are not registered, they will not be able to scan.

Does the user have permission to scan?

Some users may not have the necessary permissions to scan barcodes. Check if their role includes barcode scanning access.

Are camera permissions enabled?

The app requires camera access to scan barcodes. Ensure camera permissions are enabled in the device settings.

Is the barcode correctly linked to the plant?

If the barcode is not returning any results, verify that it is correctly assigned to the piece of plant in the system.
Check the plant record in the system to ensure the barcode is recorded correctly.

Is the user on the latest version of the app?

Outdated app versions may not support barcode scanning correctly. Make sure the app is updated to the latest version from the App Store or Google Play.

Is the phone's operating system up to date?

Older operating systems may cause compatibility issues. Ensure the device is running the latest iOS or Android version.

Is the barcode damaged or dirty?

Scratched, faded, or dirty barcodes may not scan properly. Clean the barcode or try another angle.

Is there adequate lighting?

Poor lighting can affect the camera's ability to read the barcode. Ensure there is sufficient light when scanning.

Is the camera lens clean?

A dirty or smudged camera lens can affect scanning accuracy. Wipe the lens and try again.

Use the Data Matrix Code Download Method

If scanning doesn’t work, try following the steps outlined in our help article:
👉 How to Download and Use Data Matrix Codes

If the issue persists, contact support for further assistance.